Returns & Exchanges
At BIGFACE BRAND, we prioritize the quality of our premium food products and your complete satisfaction. Due to the perishable nature of our goods, we offer a 14-day window for returns on unopened items or replacements for damaged deliveries.
Verify Eligibility
Ensure your item is unopened, in its original packaging, and within 14 days of the delivery date to qualify for a return.
Contact Support
Email our customer care team with your order number and photos of the product if it arrived damaged or defective.
Ship the Product
Once your request is authorized, use the provided prepaid shipping label to send the items back to our distribution center.
Receive Refund
After we inspect your returned items, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing